Frequently Asked Questions – Online Backup
Find some of the most frequently asked questions about online backup below.
Find some of the most frequently asked questions about online backup below.
A reliable backup means having multiples copies of all your important files, recorded as they are updated. These copies should be held off-site, in case your computer fails.
First a question. Would you matter to you if you permanently lost some, or all, of your computer files such as photos, videos, documents, manuscripts, financial and medical records, etc?
If so, then you need to back them up. PC hard drives, which store your files, all fail at some point. Your PC can be lost or stolen. Office suites occasionally have bugs that damage your documents, or you may simply accidentally delete part of a document and not notice until after you saved it.
In all these cases you need to be able to recover the last good backup, otherwise you start from scratch again. Retaking those 3 month old baby photos again is easier said than done!
Until now we would have agreed with you! There are a few things that make backup difficult to do by yourself, including:
Even if you do overcome these obstacles, you still need to courier at least one recent backup off-site to protect against theft, flood and fire damage, and ideally to a different city for protection against natural disasters such as earthquakes and tsunamis. Furthermore, if your files are not encrypted, then you entire backup is easily readable by whoever possesses the backup media. Arrgggh!
Online backup has numerous advantages over the alternatives:
They are very good platforms but aren’t designed for backup. They are more sharing platforms that will sync with a folder on your Computer.
Backup is needed when data is lost, compromised or accidentally deleted permanently. If this occurs your sharing platforms sync and loose it too. its gone.
Business Data Backup Solutions provide:
Tapes and backups have been synonymous for decades. Tape backup has always been a minefield, however in the past we had no alternatives so we just worked with it as best as we could.
We have written a Online Backup vs Tape Backup comparison page, to explain the problems with tape over the lifetime of your backups. It is well worth a read.
To summarise the article, many of tape’s problems come about through the fixed size nature of tapes. They are either way to big, or way to small, for many users. Over time they become way to small for most users, causing untold grieve along the way. Other problems stem from the complex array of technologies (I/O, tape drive, backup software) that the tape drive owner must coordinate to get a working solution.
Even if you can handle those problems, you still have to deal with:
Your CD or DVDs are susceptible to loss, theft or damage but the biggest problem with CD backups is that they require manual effort. If this is working for you, then great. However most people forget to perform backups regularly. The Business Data Backup Solution automatically runs backups and stores data off-site without any manual intervention from you.
Your portable hard drive is susceptible to loss, theft, damage or failure, just like CDs/DVDs, but the biggest problem is that they require manual effort. Other problems include:
That’s up to you. You may prefer to retain your existing backup approach while trialling the Business Data Backup Solution. The two backup solutions should co-exist, allowing you to build up some backup history with our service before discontinuing your original solution. Whatever you choose, rest assured your data will be securely stored off-site and available for recovery 24×7.
Yes you do. Mirroring means you have two identical copies of your files on two hard drives. If a hard drive fails, you can still access all you files off the remaining hard drive. When a replacement is found, you will have two copies again.
However if you delete a file or need an old version of a document, mirroring will not help. You need a recent backup to recover the file in this situation.
Sadly not! RAID and backup as designed to solve different problems. However they are complimentary and work well together. Consider the following:
The Business Data Backup Solution servers are located at secure purpose built Tier 3 or 4 data centres in Australia (for Australian clients only) and New Zealand (for New Zealand clients only). Your backups always, and only, reside in the same country as you. This approach has a number of advantages for you:
We treat your backups with great care, and apply every tool at our disposal to ensure you always have your backups to rely on.
Your backups are housed in purpose built data centres. These secure facilities are staffed 24×7. They have multiple power feeds from different power companies, un-interruptible power supplies, diesel generator backups and state of the art fire suppression systems.
All our servers and auxiliary equipment are fault tolerant enterprise class, including having dual power supplies. All equipment is monitored, physically and electronically so we can resolve any faults before they become problems. We utilise RAID technology to protect against disk failures and special file systems that detect and correct hard drive corruptions.
Also, we automatically mirror your backups between cities to protect against geographical risk and catastrophic site failure.
Generally users do not notice the backup running, however the backup client allows you to throttle its usage of:
Your first backup can be accomplished using portable hard drives. Simply perform your first backup to a portable hard drive we will supply you (a one-off fee), courier it to Business Data Backup Solution, we upload it, then all subsequent backups happen across the Internet. These backups small and quick, covering only new files and existing file changes.
Not at the moment. VLAN ADSL utilises “naked DSL”, enabling the end user to have a second DSL modem that is connected directly to Business Data Backup Solution, completely bypassing the Internet, saving traffic costs.
While this sounds like a good idea, the traffic cost savings have to be offset against fixed costs of running a second ADSL modem and line. If you are contemplating this, you should consider a few things:
Do you have a second analogue phone line to attach the “naked DSL” to? If not, you need buy one from a telco.
How much would daily backup increments over the Internet cost you in terms of extra charges? This varies depending on your plan utilisation.
So it comes down to the size of your backup set and your average daily change rate. Clearly the larger the backup set, and the larger the daily patch set, the more attractive a flat rate broadband link is.
Countering that, if it is cheap to increase the data cap why not do that instead and save all the hassle and fixed costs? Remember that the backups run after hours, so there is no contention between the backup and your users. This approach just makes better use of your existing ADSL resources.
A “naked DSL” link would mean that the initial upload could be done over the DSL line, however the cost of the ADSL modem and setup is similar to our simple disk upload service cost anyway! In summary, VLAN ADSL doesn’t offer much value for most prospective users.
All of technology and business practices are enterprise class from the ground up, so you can have the best online backup solution available for yourself and your clients.
We achieve all these key features. Our competitors only have some of these features:
You must remember your encryption password. Write it down and keep it safe somewhere, perhaps have a copy stored with your accountant or lawyer or family member. We are powerless to help you restore your files if you loose it. That is the price of total privacy.
For all practical purposes it is unlimited. We have a scalability design, very high speed Internet and mirroring connections and we always guarantee to have space available to meet demand.
Yes, and they can even be backed up while you have Outlook open.
Yes, we backup all common databases including:
The software is configured to backup your files everyday but you can set and choose any day or time to suit your needs.
No, you have control over which folders and files are backed up. After the initial backup only new or changed files are transmitted saving time and bandwidth.