Backup and its related entities are committed to preserving your privacy, and this Privacy Statement reflects that commitment. It sets out our policies in relation to the way we collect and handle personal information. We encourage you to check this Privacy Statement regularly as we may update it from time to time.
1. HOW AND WHY WE COLLECT INFORMATION
We may collect personal information about you from you and from others (such as credit reference agencies) and from our systems and equipment.
Information provided by you
Most of the personal information we collect is provided by you directly – for example, when you provide your name, address, email address and phone number when you register onto our website or make an online transaction.
We may also collect personal information when you visit certain parts of our website and provide content, feedback or suggestions. If you register onto our website, we may also collect information on your use of the site so that we can make our website as interesting as possible for you.
Information provided by “sessions” technology
When you visit our web site, “sessions” technology allows us to identify your movements around our site. Sessions alone cannot determine the identity of individual users. The only personal information a session can contain is information you supply yourself.
2. HOW WE USE THE INFORMATION WE COLLECT
We may use your personal information, and disclose it to our employees, contractors, and related companies, so that we can:
- Provide services to you
- Invoice you for services we provide
- Obtain payment for our services from you
- Tell you about services we have available
- Identify ways to improve our website and our online offering
- Monitor your compliance with our terms and for related purposes. We treat personal information which we collect from you in the same way that we treat our other confidential information. We will not sell to anyone the information which we collect about you.
However, we may disclose your personal information to credit reference agencies, debt collection agencies and our legal advisers in connection with the above purposes. We may also disclose to a third party the information which we collect about you, where:
• • •
You have consented
We are permitted or required by law to do so
Disclosure is necessary for the establishment, exercise or defense of a legal claim.
3. HOW WE PROTECT OUR INFORMATION COLLECTION
We take all reasonable steps to ensure the security of all personal information we collect. This involves protecting it from misuse and loss, as well as from modification and disclosure.
Our website uses a Digital SSL (Secure Socket Layer) Certificate from www.cloudflare.com. It offers domain name authentication and 256, 128, 56 or 40-bit encryption depending on your browser capability. This ensures that information is kept private while in transit between our web server and your web browser.
We will store your personal information securely in our database. Access is restricted to only those people who require specific information for our business purposes. Where you purchase services online, we do not store your credit card details with us.
In addition, your personal information is only kept for as long as we require it.
4. YOUR ABILITY TO ACCESS AND CORRECT INFORMATION
We will take all reasonable steps to ensure that your personal information which we hold is accurate, complete and up-to-date.
If you wish to access the information we hold about you, you are welcome to contact us and we will respond to your request within 10 working days. A handling fee may be payable so that we can obtain the information you require.
You can also request that information about you be corrected or deleted.
We can refuse your request for access or correction if, for example, we consider your request to be frivolous or vexatious, or if we are legally entitled to do so. If we refuse, we will always give you our reasons.
5. LINKS TO OTHER WEB SITES
Our web site contains links to other sites. We are not responsible for the privacy practices of other web sites and their operators.
The only web sites that this Privacy Statement relates to are www.backup.co.nz.
6. UPDATING OUR PRIVACY STATEMENT
Over time, we may revise this Privacy Statement. Any updated versions will be posted on our web site.
7. CONTACTING US
If you have any questions about this Privacy Statement, please contact our privacy officer at [email protected] or by mail to:
Administration PO Box 10344, Phillipstown, Christchurch 8145